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Contact Ency Care

Support for your family starts with a conversation

You do not need to have every answer before contacting us. Tell us what is happening, and our local team will help you understand the right next step. There is no obligation, and no pressure.

European carer in white Ency Care uniform answering a call in the Hoddesdon office

Get in touch directly

  • Call The Office

    07438 103862
  • Office Location

    Cavendish House, Plumpton Road, Hoddesdon, EN11 0LB

  • Email Us

    info@encycare.co.uk
  • Office hours

    Please call for current office hours.

What happens after you get in touch

  1. You contact us

    Call, email or complete the assessment form below.

  2. We talk it through

    Our local team discusses your situation and answers any questions.

  3. Free at-home assessment

    A qualified team member visits to understand exactly what support is needed.

  4. Your care plan

    We create a person-centred care plan around your loved one's needs.

  5. Care begins

    Your personalised home care starts, delivered by a trained local carer.

Asian carer in white Ency Care uniform completing a home care assessment with a family

Request your free care assessment

Completing this form does not guarantee we can accept the care package straight away. It helps us understand your situation properly so we can arrange the right next step.

Would you rather talk?

07438 103862

In a medical emergency, please call 999. This form and our office line are not an emergency service and are not monitored around the clock.

  • Care Quality Commission
  • homecare.co.uk
  • Homecare Association
  • Caresourcer
  • NHS

Your details

Step 1 of 5

For example weekday mornings, or after 6pm.

A fully regulated, closely monitored service

Ency Care is registered with and monitored by the Care Quality Commission. We are also listed with the Homecare Association, Caresourcer and the NHS provider directory.

African carer in white Ency Care uniform standing outside the Ency Care office in Hoddesdon

Contact questions

Does completing the assessment form commit me to anything?

No. There is no obligation. It simply helps us understand your situation so we can advise on the right next step.

How quickly will Ency Care respond?

Our local team will be in touch as soon as they can after reading your enquiry. If you would rather not wait, please phone the office directly.

What if this is an emergency?

For a genuine medical emergency, please call 999. For urgent care enquiries, call our office directly on 07438 103862.

Can I call instead of filling in the form?

Yes, you are welcome to call our office directly at any time during office hours.

What information should I avoid including in the form?

Please avoid including medical records, NHS numbers, financial details or other highly sensitive information. Our team will discuss any necessary details with you directly and securely.

We are here to help, whenever you are ready

Whether you know exactly what support is needed or are just starting to explore your options, our local team is ready to listen.

Call usFree assessment